Contact Me

Commissions are non-refundable because I will be communicating with you throughout the time I am working on your commission.  I will send progress photos at different stages of the project.  If you do not like something at that time, we can discuss changes while I am working on your piece.  Once the commission has been completed, returns are not accepted.  

Any product handled by an outside vendor will follow its return policies.   If it is a custom product that I must send out to be printed, it cannot be returned unless you received it damaged or defective.  An example of this would be an image on an acrylic panel color is off or the image is blurry.  Photographs of all damaged products must be sent to me prior to returning them.

For all eligible returns, you must contact me prior to mailing the return within 15 business days or whatever the vendor's return policy is.  Once I finalize the approval, I will give you the return address.  Please follow the instructions below.

Email me at nancy421@sbcglobal.net to receive a return confirmation prior to shipping anything out.   All custom artwork is non-refundable.

Steps for eligible Returns

To be eligible for a return, your items must be unused and in the same condition that you received it. You may return or exchange your purchase within 15 business days after the purchase date. Unfortunately, we cannot offer you a refund or exchange after 15 business days have gone by since your purchase.

Products must be returned in the original condition and packaging with product tags by following these steps:

1) To prevent products from becoming damaged during shipping, use appropriate packing and adequate padding.

2) Include a copy of the packing slip.

3) Provide a reason for the return.

I recommend using priority mail or a carrier that generates tracking numbers and insurance, as I cannot be responsible for lost packages. Returned items that have been altered in any way will not be accepted. Please allow 2-3 weeks for the processing of your return.

Damaged Goods

I believe that you will be very pleased with each purchase you make from Nancy's Art Studio.  However, if for some unlikely reason your package arrives damaged, please notify me by using the contact us form to describe the nature of the damage. I will respond to you as soon as possible to resolve the issue. Customer service is my number one priority!  

Our Guaranty:

Nancy's Art Studio is committed to providing my customers complete satisfaction with products and art commissions. I sincerely appreciate your business. Thank you!

 

 

 

 

Shipping Information

With the exception of weekends and holidays, I process and ship items from Connecticut when the your art is fully dried and ready to be packed.  

Please note that any special shipping promotions offered are applicable only to packages being shipped to Continental United States addresses.  Free shipping is not available to Hawaii, Alaska, or any US Territory or international shipping destinations.

Shipping rates are calculated at checkout.  For commissioned portraits, I will discuss the cost of shipping after the project has been completed.  Shipping costs will vary depending upon the size of the commission.   If you are local, the piece may be picked up at my Studio.  I highly recommend purchasing a shipping method that offers insurance in the event your artwork gets damaged during shipping.   This has never happened because I pack the artwork very well.

 

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from the store, as part of the buying and selling process, it collect the personal information you give us such as your name, address and email address.
When you browse our store, it also automatically receive your computer’s internet protocol (IP) address in order to provide information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, I may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get consent?
When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is implied that you consent to collecting it and using it for that specific reason only.
If asked for your personal information for a secondary reason, like marketing, I will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for me to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting me at nancy421@sbcglobal.net.

SECTION 3 - DISCLOSURE

I may disclose your personal information if I am are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

The store is hosted on Shopify Inc. They provide me with the online e-commerce platform that allows me to sell products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to me.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, I recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on the store, it may direct you away from my site. I are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, I take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide Nancys Art Studio with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, I follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that are used. I've listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

Nancy’s Art Studio reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information collected, how it i used, and under what circumstances, if any, used and/or disclosed.
If the store is acquired or merged with another company, your information may be transferred to the new owners so that I may continue to sell products to you.

SECTION 10 - SUBSCRIBING TO SMS MESSAGES

By subscribing to Nancy's Art Studio text notifications, you agree to receive automated marketing text messages from me about products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact me at nancy421@sbcglobal.net.